We can design a portrait for any animal no matter the species or the breed. So far we're created unique masterpieces for dogs, cats, birds, horses, micro-pigs and even hedgehogs! Our artists are incredibly talented and can work with any animal on Earth.

If you followed our photo guidelines, then yes your photo is very likely good enough to use. • Make sure the photo is taken in good lighting (outdoor daylight is best) • Try to take the photo at eye level with your pet • They don't need to be looking at the camera • Try to get a close up so we can see your pet's unique features • Make sure the photo is not blurry • Make sure no features (e.g. ears!) are out of frame - we can't add them if they aren't in the original photo • Ensure that the fur color in the photo is not affected by bad lighting. If the fur in the photo is not accurate to real life, the fur in the design won't be either We have a team dedicated to checking photos as orders are placed. If there's an issue with your photo, we'll let you know very quickly via email. If we do need a new photo from you, this may lengthen your delivery time by a few days. Please note that if you refuse to provide a new photo after we have informed you that the original photo may not result in the best quality artwork, then we cannot refund you. It's your responsibility to ensure that you are happy with the photo you provide. Note: All examples on our website were produced using high quality photos.

No this shouldn't matter. Don't worry if there's a lot of stuff in the background. Obviously it's better if it's a plain/clear background. But don't obsess over it too much! It really doesn't make much difference.

We do not paint from scratch. We are a digital design studio and we use a range of proprietary photo editing techniques, professional photo re-touching as well as a number of complex brush strokes and blending processes to turn your original photo into a pet portrait.

Changes are possible within 2 hours of purchase. Once design starts or ships, edits/cancellations aren’t guaranteed.

Yes you can. All customers get to preview their artwork and request any changes before printing. We'll email you once your preview is ready. To see your artwork preview, log in to your customer dashboard.

Sorry but we can't offer to add things like accessories, extra background colors or extra bits to your chosen costume. We are very proud of our work and like to keep things uniform (pardon the pun!) We can sometimes edit out tears, sleep and drool if you ask us but we cannot guarantee it. We cannot perform major edits such as opening a closed mouth or adding floppy ears. However, if your pet is wearing an accessory in the original photo, we will always try to include it. The same goes for collars - we do remove collars for almost all costumes but it's always best for those that show some neck (e.g. The Duchess), that you provide a photo of your pet without a collar on.

Right now we can't change the background colors for you. If you have a very dark pet and are afraid they won't show up on a custom with a black background, we would generally advise selecting a different costume.

If your photo is a black and white image we will naturally change our costume to be black and white too, to match your pet photo. Note that we do not and cannot add colour to black and white images. If you provide a black and white image please be aware that we cannot offer a refund when you receive a black and white portrait.

Expect your artwork to be ready 2-3 days after you placed your order. We'll print and ship your order within 1-2 days of you approving your artwork. US order delivery time: Expect your parcel to take 2-5 working days to arrive from the date it is shipped out. International orders: Expect your parcel to take 5-10 days to arrive from the date it is shipped out. All orders are shipping with tracking. Shipping prices are a flat fee per order: USA: $9.95 CA, AUS, UK: $9.95 Europe: $9.95 Rest of world: $17.95 Please allow a longer delivery time during seasonal shopping periods.

Depending on what you ordered, your order may arrive in separate parcels. Although in most cases, all items will be packaged together.

Yes, to most countries. Remote areas may require extra time or surcharges.

Yes—sent via email/SMS once your order ships. Tracking usually updates within 24–48 hours.

Carriers can take time to scan. If there’s no movement after 5 business days, contact support.

Non-custom items are returnable within 14 days in unused condition. Custom items are made-to-order and usually non-returnable unless defective.

Report within 7 days with photos of the box and item; we’ll replace or refund per policy.

Once approved, refunds post to your original payment method within 3–10 business days depending on your bank.

Email support@tailmuseum.com. We typically reply within 24 hours on business days.

Within 2 hours we can usually update it. After shipment, reroutes aren’t guaranteed.

Order by the posted cut-off dates for your region/service level. We’ll publish dates on the banner and product pages.

Selected products support gift notes and wrapping—options appear at checkout when available.

Choose Express where available; carriers still may be affected by weather or customs.

Typical production is 2–4 weeks plus shipping; complex requests may require more time.

Yes—pick from standard sizes or request a custom height in the notes.

Upload sharp photos in natural light showing fur color and markings. Multiple angles help accuracy.

Premium plush/faux fur with internal shaping for realism; details vary by product line.

We offer one round of adjustments where possible. Because items are custom, standard returns don’t apply.

Some models support a small internal memorial pocket—please contact us before ordering.

Send photos within 7 days; our team will review and suggest adjustments or fixes.